Responsible Gaming

Effective date: 29.01.2026

This Responsible Gaming page on the website virtual-valley.com describes the principles and measures used by Matchbook to promote safe, balanced, and transparent play. Our goal is to ensure that gaming remains a form of entertainment without causing harm to your personal, family, or financial wellbeing.

1. Commitment to Responsible Gaming

Matchbook is committed to providing a safe and responsible gaming environment for all our customers in Ireland. We recognise that whilst the majority of players enjoy gaming as a leisure activity, some individuals may experience difficulties. We take our responsibility seriously and have implemented comprehensive measures to ensure that gaming remains enjoyable and within healthy limits. Our approach is built on transparency, player protection, and continuous support to help you maintain control over your gaming activities.

2. Gambling as Entertainment

Gaming should always be viewed as a form of entertainment, not as a way to earn money or solve financial problems. It is important to approach gaming with the right mindset and to keep it in perspective as one of many recreational activities. To help you maintain a healthy relationship with gaming, we recommend following these practical tips:

Set a budget before you start playing and stick to it
Never gamble with money you cannot afford to lose
Do not chase losses or try to win back money you have lost
Take regular breaks and balance gaming with other activities
Avoid gambling when you are upset, stressed, or under the influence of alcohol
Keep track of the time and money you spend on gaming
Remember that gaming outcomes are based on chance, not skill or strategy

3. Control and Self-Protection Tools

Matchbook provides a range of tools to help you manage your gaming activity and maintain control. These tools are designed to support responsible gaming and are available to all players. You can set deposit limits to control the amount of money you add to your account over a daily, weekly, or monthly period. Loss limits allow you to restrict the amount you can lose within a specified timeframe. Session time reminders help you keep track of how long you have been playing. If you feel you need a break, you can use our temporary self-exclusion option to suspend your account for a period ranging from 24 hours to several months. For those who require a longer break, permanent self-exclusion is available, which will close your account indefinitely. All these tools can be accessed through your account settings or by contacting our customer support team.

4. Signs of Problematic Gambling

It is important to recognise the warning signs that may indicate your gaming is becoming problematic. Early recognition can help prevent more serious issues from developing. If you notice any of the following signs in yourself or someone you know, it may be time to seek help:

Spending more money or time on gambling than you can afford
Gambling interfering with your work, studies, or family responsibilities
Borrowing money or selling possessions to fund gambling
Feeling guilty, anxious, or depressed about your gambling
Neglecting personal relationships or social activities due to gambling
Repeatedly trying to cut down or stop gambling without success
Lying to family or friends about the extent of your gambling
Chasing losses or gambling to escape problems or negative feelings
Experiencing mood swings or irritability related to gambling outcomes

5. Protection of Minors

Matchbook is strictly committed to preventing underage gambling. All our services are exclusively available to individuals aged 18 years and over, in accordance with Irish law. We employ robust age verification procedures during the registration process to ensure that only adults can access our platform. We strongly encourage parents and guardians to take an active role in monitoring their children’s internet usage and to utilise parental control software where appropriate. If we discover that a minor has accessed our services, we will immediately close the account, void all transactions, and return any deposited funds. We work closely with regulatory authorities and child protection organisations to maintain the highest standards of protection for young people.

6. Support and Seeking Help

If you are concerned about your gambling or that of someone you know, please know that help is available. Recognising that you may need support is an important and positive step. There are numerous organisations in Ireland that specialise in providing confidential advice, counselling, and treatment for gambling-related issues. Problem Gambling Ireland offers free counselling services and a helpline for those affected by problem gambling. Gamblers Anonymous Ireland provides peer support through regular meetings across the country. You may also wish to speak with your GP, who can provide guidance and referrals to appropriate support services. Remember, seeking help is a sign of strength, and recovery is possible with the right support.

7. Assistance and Contact

Our customer support team at Matchbook is available to assist you with any questions regarding responsible gaming tools, setting limits, or self-exclusion options. We are here to help you maintain control over your gaming and to provide guidance on the resources available to you. Please do not hesitate to reach out to us if you need assistance.

Email: [email protected]

Site web: virtual-valley.com

Matchbook encourages all players to enjoy gaming responsibly and to keep entertainment under control. Your wellbeing is our priority.