Terms and Conditions

Effective Date: 29.01.2026

Welcome to virtual-valley.com, operated under the brand Matchbook (“we”, “us”, or “our”). By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services. These terms govern your use of our online casino platform and all related services provided to users in Ireland and other jurisdictions where our services are available.

1. Information We Collect

We collect various types of information in order to provide and improve our services to you. The data we collect includes personal information you provide directly, as well as information collected automatically through your use of our platform.

Personal identification information (name, email address, date of birth, postal address)
Account credentials and security information
Payment and financial transaction details
Device information and IP addresses
Gameplay history and betting activity
Communications with our customer support team
Identity verification documents as required by law

2. How We Use Your Information

The information we collect is processed for specific, legitimate purposes related to the operation of our online casino services and to comply with legal obligations applicable in Ireland and other relevant jurisdictions.

To create and manage your account
To process deposits, withdrawals, and gaming transactions
To verify your identity and age in compliance with gambling regulations
To provide customer support and respond to your enquiries
To detect and prevent fraud, money laundering, and other illegal activities
To send you important updates regarding our services and terms
To comply with legal and regulatory obligations
To improve our services and user experience

3. Sharing Your Information

We may share your personal information with selected third parties who assist us in operating our platform and providing our services. All third parties are required to maintain appropriate security measures and use your data only for the purposes specified by us.

Payment processors and financial institutions to handle transactions
Identity verification and age verification service providers
Regulatory authorities and law enforcement agencies when legally required
Fraud prevention and security service providers
Customer service and support platforms
Marketing partners with your consent where applicable
Legal and professional advisors when necessary

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

Essential cookies required for website functionality and security
Performance cookies to understand how visitors use our site
Functional cookies to remember your preferences and settings
Targeting cookies for advertising purposes (with your consent)
Analytics tools to measure and improve site performance
Session cookies that expire when you close your browser
Persistent cookies that remain on your device for a set period

5. Data Security

We implement robust technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Encryption of sensitive data using industry-standard SSL/TLS protocols
Secure servers and firewalls to protect against cyber threats
Regular security audits and vulnerability assessments
Restricted access to personal data on a need-to-know basis
Employee training on data protection and security best practices
Multi-factor authentication options for account access
Monitoring systems to detect and respond to security incidents

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purpose of processing.

Account information is retained for the duration of your active account
Transaction records are kept for a minimum period as required by gambling regulations and tax law
Identity verification documents are retained in accordance with anti-money laundering requirements
Marketing communications data until you withdraw consent
Data necessary for legal claims is retained for the applicable limitation period
After account closure, certain data may be retained for up to seven years or longer if required by law

7. Your Rights

Under applicable data protection laws, including the General Data Protection Regulation (GDPR) as implemented in Ireland, you have certain rights regarding your personal information. You may exercise these rights by contacting us using the details provided below.

Right to access the personal data we hold about you
Right to rectification of inaccurate or incomplete information
Right to erasure (right to be forgotten) in certain circumstances
Right to restrict processing of your personal data
Right to data portability to receive your data in a structured format
Right to object to processing based on legitimate interests
Right to withdraw consent where processing is based on consent
Right to lodge a complaint with the Data Protection Commission in Ireland

8. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated or controlled by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the terms and privacy policies of any third-party sites you visit.

Payment gateway providers and financial service websites
Social media platforms linked from our site
Affiliate and partner websites
Advertising networks and promotional partners
Customer review and rating platforms
Regulatory and licensing authority websites

9. Changes to These Terms

We reserve the right to modify or update these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will notify you by updating the effective date at the top of this page and, where appropriate, by sending you a notification via email or through our platform. Your continued use of our services after any changes constitutes acceptance of the updated terms.

Changes will be effective from the date specified in the updated version
We recommend reviewing these terms periodically to stay informed
Material changes may require your express consent
Previous versions may be archived and available upon request
If you do not agree with changes, you should discontinue use of our services

10. Contact Information

If you have any questions, concerns, or requests regarding these Terms and Conditions, your personal data, or our services, please contact us using the details below. We will respond to your enquiry as promptly as possible.

Email: [email protected]

Site web: virtual-valley.com